SOVOS respects the privacy of its customers and everyone interested in its products.
No personal information is automatically collected when you visit our website. However non-personal details are collated to help us maintain an efficient service. This includes the type of browser and operating system used to access our site and the name of your internet service provider. This information enables us to ensure that all our visitors can access our site without any problems as well as helps us to measure the level of interest in our products and the success of our campaigns.
If you provide us with your details as part of a request for further information, registering a purchase on-line or placing an order then certain personal details will be retained to help us fulfill your requests. This includes your telephone, e-mail and postal details. We may use this information to contact you with respect to orders and their dispatch and to share information about our new products and services that we believe may be of interest to you.
In accordance with the UK data protection law it is your right to request a copy of the information held. SOVOS will not sell, rent or share this information with any unaffiliated third party but we would like to occasionally send you details of special offers and new products. If you do not wish to receive these details then please let us know on the warranty card, when you register a purchase on-line, or when you send us an information request.
If we receive a legal request to release information about you, we will generally attempt to notify you (unless we believe we are prohibited from doing so).
However, we may occasionally need to place small data files such as 'cookies' on your computer to enable you to properly access, display or read our sites, for example to use the shopping cart. Most browsers will allow you to delete these cookies from your computer whenever you like, they are not used to track your movements once you have left our site. Alternatively, you can set your web browser to notify you when cookies are placed on your computer or set it to refuse them.
We use such files to help us improve our site and better tailor it to meet your needs.
Children and Young People
SOVOS acknowledges that its products are of interest to children and young people. It is our policy to request that any young person aged 13 or under asks a parent or guardian to send an information request or to make a purchase on their behalf.
If a parent or guardian believes we may have received information from his or her child please contact us and we will delete their details from our database. Please provide us with the child's name, postal and e-mail address and nick name if they may have used one in order that we can do a thorough search. SOVOS will inform you of the search results.
SOVOS makes every effort to ensure the privacy and safety of visitors to its websites in both the US and UK and does not knowingly retain any information on any child or young person without the knowledge and consent of that child's parent or guardian.
As an added precaution, however, we still encourage parents to monitor their child's use of the Internet, and to help us protect their privacy by reminding them never to exchange personal information with this or any other website without the assistance or express written permission of a parent or other responsible adult.
Tel: 01276 855641